We know you depend on reliable electric service, and we recognize that power outages are an inconvenience to you. We cannot control Mother Nature, nor can we predict the consequences of any storm on our electric distribution system. Here are some things you can do if you experience a power outage.


Check to see if your neighbors are without power.
If so, call us right away to report the outage. We have made significant improvements to our automated outage reporting system so it is easier to report your outage. The following diagram provides simple instructions for reporting your outage.

• LG&E Customers call 589-1444 (toll-free 800-331-7370)
  KU/ODP Customers call (800) 981-0600



• For English, press 1.
  For Spanish, press 2.



• If you are a residential customer, press 1.



• LG&E Customers, press 2 to report your outage.
  KU/ODP Customers, press 1 to report your outage.



• If the phone number does not match the address on your account, your call will be transferred to a Customer Care representative.

Turn off all major appliances.
This includes electric ranges, washers and dryers. Unplug sensitive electronic equipment such as television sets VCRs and computers. This reduces the electrical demand when power is restored and significantly reduces the chance of damage caused by electrical surges.

Keep refrigerator and freezer doors closed.
Keeping the doors closed as much as possible will conserve the cold inside your refrigerator and freezer and keep your food fresher longer. You may want to put any medicine that needs to be refrigerated in a cooler with an ice pack.

Remember safety.
Stay away from all fallen wires and anything, such as a tree limb, that may be in contact with them. Camp stoves and charcoal grills should never be used indoors; they can produce deadly fumes. When using portable generators, always follow the manufacturer's instructions and operate the generator in a well-ventilated area.

Be prepared. Gather and store an Outage Kit.
Each kit should include the following items stored in a convenient place, ready to use if your power goes out. Be sure everyone in your family knows where the outage kit is located.